What your status means

• Pending

  Your order is packed and the shipping details have been sent to the carrier. It can take 3–5 business days for the carrier to post the first update — your order is still on its way. If it stays “Pending” for more than 10 days, email us at support@de.doordunk.com.

• In transit

  The carrier has picked up your package and it’s on its way to your address.

• Out for delivery

  The carrier is about to deliver your package, or it’s ready for pickup.

• Delivered

  The carrier has delivered your package. Can’t find it? See lost or stolen packages.

• Exception

  Something unusual happened — a customs hold, an undeliverable package, or a return to sender. Contact your local post office with your tracking number, or email us and we’ll help.

• Failed attempt

  The carrier tried to deliver but couldn’t. They usually leave a notice and try again. Contact your local post office to schedule a redelivery or arrange pickup.

Estimated delivery times

Orders are processed within 48 hours. After that, most orders arrive within 5–12 business days.

Estimates start after processing and aren’t guaranteed. Remote areas, customs checks, holidays and peak seasons can add a few days. Full details in our Shipping policy.

Didn’t get a tracking number?

Look for the shipping email from DoorDunk in your spam, junk or promotions folder. Still nothing 3 business days after you ordered? Email support@de.doordunk.com with your order number and we’ll send it to you.