FREE SHIPPING ON ORDERS $100+30-DAY CLEAN ROOM GUARANTEE
Help center · Shipping
Shipping policy
Fast processing, tracking on every order, and free shipping on orders of $100 or more.
Last updated: October 13, 2026
Shipping rates
We keep it simple:
| Order total (USD) | Shipping |
|---|---|
| Under $100 | $7.95 flat rate |
| $100 or more | FREE |
Shipping is calculated automatically at checkout, so you always see your total before you pay. Every order ships with tracking.
Where we ship
We currently ship to the United States, Canada, Australia, New Zealand, the European Union and the United Arab Emirates.
Don’t see your country? Email support@de.doordunk.com and we’ll let you know if we can get a DoorDunk to you.
Processing time
Every order is processed and handed to the carrier within 48 hours (excluding weekends and public holidays). Orders placed late on Friday or over the weekend start processing on the next business day.
As soon as your order ships, we’ll email you a tracking number.
Delivery times
After processing, most orders arrive within 5–12 business days.
| Country / region | Carriers we commonly use | Estimated delivery |
|---|---|---|
| United States | USPS, UPS, FedEx | 5–12 business days |
| Canada | Canada Post, UPS, Purolator | 5–12 business days |
| Australia | Australia Post, StarTrack | 5–12 business days |
| New Zealand | NZ Post, Aramex | 5–12 business days |
| European Union | DHL and local postal services | 5–12 business days |
| United Arab Emirates | Aramex, Emirates Post | 5–12 business days |
Estimates start after processing and aren’t guaranteed. Remote areas, customs checks, holidays and peak seasons can add a few days. Your order ships from the fulfillment partner with the fastest route to you, so the carrier may vary.
Tracking your order
Once your order ships, you’ll get an email with your tracking number. Please allow 24–48 hours for the carrier’s system to show the first update — even if tracking hasn’t moved yet, your order is on its way.
You can follow your package any time on our Track your order page or on your local carrier’s website.
Customs, duties & taxes
Most orders arrive with nothing extra to pay on delivery. For international shipments, your local customs office may occasionally charge import duties or taxes that are outside our control.
Asked to pay a charge on delivery? Email us before you pay and we’ll help you sort it out. Packages refused at delivery are handled under our Returns & refunds policy.
Wrong or incomplete address
Please double-check your shipping address at checkout — it’s your responsibility to make sure it’s correct. We process orders quickly, so the window to change an address is short.
Spotted a mistake? Email support@de.doordunk.com right away with your order number and the correct address. If your order has already shipped, we’ll do our best to help redirect or resend it (reshipping costs may apply). DoorDunk isn’t liable for orders delivered to an address entered incorrectly at checkout.
Lost, delayed or stolen packages
Tracking says “delivered” but you can’t find it? Here’s what to do:
- Look around. Check your porch, mailbox, back door and garage, and ask neighbors or your building office.
- Give it 48 hours. Carriers sometimes mark a package as delivered a little early.
- Contact the carrier. Give them your tracking number and ask where the package was left.
- Still missing? Email us. Write to support@de.doordunk.com — we’ll open an investigation with the carrier and help you through it.
DoorDunk isn’t responsible for packages lost or stolen after the carrier confirms delivery — but we’ll always help you file a claim. If your tracking hasn’t moved for more than 10 days, email us and we’ll chase it for you.
Still need help?
Email support@de.doordunk.com with your order number. Real people reply, usually within 24–48 hours (Mon–Fri).