We know you care how information about you is used and shared, and we appreciate your trust that we’ll handle it carefully and sensibly.

This Privacy Policy explains how DoorDunk (de.doordunk.com), operated by GLOBALFUSION PTE. LTD. and its affiliates (“DoorDunk”, “we”, “us”), collects and processes your personal information when you visit our website, buy our products, or contact us. By using our website and services, you agree to the practices described in this policy.

What information we collect

We collect personal information to provide and continually improve our products and services.

• Information you give us: your name, email address, phone number, shipping and billing address, order details, and anything you send us when you contact support. You can choose not to provide certain information, but you may then be unable to complete a purchase.
• Payment information: payments are processed securely by PayPal and our card payment partners. We never see or store your full card number.
• Information collected automatically: device and browser details, IP address, pages viewed, and how you interact with our website, collected through cookies and similar technologies.
• Information from other sources: for example, updated delivery and address information from carriers, payment confirmations, and fraud-prevention checks.

How we use your information

• Orders and delivery: to process orders, take payment, ship your products and send order and shipping updates.
• Customer support: to answer questions and handle returns, exchanges and refunds.
• Improving our services: to keep the website working, fix errors and improve your experience.
• Marketing: to send offers by email or SMS, only if you’ve opted in.
• Advertising: to measure our ads and show you relevant ones.
• Fraud prevention and legal compliance: to detect abuse and fraud and to meet our legal obligations.

Cookies, analytics & advertising

We use cookies and similar tools — including the Meta Pixel and Meta Conversions API — to keep the site working, understand how it’s used, and measure the performance of our ads. These tools may share limited information, such as pages viewed, purchases, and hashed (scrambled) contact details, with advertising partners like Meta.

You can block or delete cookies in your browser settings, and manage how ads are personalized in your Meta account settings. Some parts of the website may not work properly without cookies.

Email & SMS marketing

We send marketing messages only if you sign up for them. You can unsubscribe at any time using the link in any email, or by replying STOP to any text message. Message and data rates may apply. SMS consent and opt-in data are never shared with third parties, except the messaging providers we need to deliver messages. You’ll still receive messages about your orders.

The Laundry League app

The free Laundry League scorecard web app included with your kit saves player names and scores only in your own browser, on your device. That information isn’t sent to us and we don’t store it. You can delete it at any time by clearing your browser data.

Children’s privacy

DoorDunk is made for families, but our website and store are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If you believe a child has given us personal information, please contact us and we’ll delete it.

How we share your information

We do not sell your personal information. We share it only as follows:

• Service providers: payment processors, carriers and fulfillment partners, email and SMS providers, website hosting, analytics and customer-support tools — only as needed to perform their services.
• Advertising partners: as described in the cookies section above.
• Business transfers: if our business is merged or sold, customer information may be transferred, and it remains protected under this policy.
• Legal compliance and protection: when required by law, or to enforce our terms and protect our rights, property and customers.

International data transfers

We’re based in Singapore and work with service providers around the world, so your information may be processed outside your country. We take reasonable steps to protect your information wherever it’s processed.

How long we keep your information

We keep personal information for as long as we need it to fulfill orders, provide support, and meet legal, tax and accounting requirements. After that, we delete or anonymize it.

How secure is my information?

• We use encryption (SSL/TLS) to protect information while it’s transmitted.
• Card payments are handled by payment processors that follow PCI DSS standards.
• We maintain physical, digital and procedural safeguards and limit who can access your data.
• We may ask you to verify your identity before we share personal information with you.

No method of transmission or storage is 100% secure, but we work hard to protect your information.

Your rights & choices

Depending on where you live (for example, the EU, Canada, Australia, New Zealand, or US states such as California), you may have the right to:

• Access the personal information we hold about you, or receive a copy of it.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your information.
• Object to or restrict certain processing, or withdraw your consent.
• Opt out of marketing and targeted advertising.

To make a request, email support@de.doordunk.com. We may need to verify your identity first. You also have the right to complain to your local data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of our website after an update means you accept the revised policy.

Contact us

Questions about this policy or how we handle your information? Contact us:

Email

support@de.doordunk.com

Company

GLOBALFUSION PTE. LTD.

Address

3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore 179804