Our 30-day Clean Room Guarantee

We want DoorDunk to earn its spot on your door.

If anything isn’t right within 30 days of delivery — a fit question, a missing part, a damaged item, or you’re not sure it’s working for your family — email us first. Our team will do everything we can to make you happy, whether that’s setup help, a free replacement part, a replacement kit, or a return where eligible.

The guarantee is our promise of support. Returns and refunds follow the rules below.

Change-of-mind returns

Changed your mind? You can request a return within 30 days of delivery, as long as:

• The kit is unused, in its original condition, and its packaging is unopened, unmarked and undamaged.
• The complete kit comes back together — every part that was in the box.
• You have a Return Authorization (RA) number from us before you send anything.
• The item isn’t marked as final sale or non-returnable.

Costs for change-of-mind returns

• Return shipping is paid by you and is non-refundable.
• A 15% processing fee is deducted from every approved change-of-mind refund.
• Original shipping charges are non-refundable.

Your rights under applicable consumer law are in addition to, and not affected by, this policy.

Damaged, faulty, missing or wrong items

Sorry about that — we’ll fix it at no cost to you, and no processing fee applies.

1. Email us within 30 days of delivery. Write to support@de.doordunk.com with the subject “Damaged / Faulty Item”, “Missing Item” or “Wrong Item”.
2. Add the details. Include your order number, the name of the item or part, and photos of the item and the parcel you received.
3. We’ll make it right. You’ll get a replacement part, a replacement kit or a refund — whichever fits best.

Missing a small part like a screw, clamp or net hook? Just email us — we’ll ship a replacement free.

Exchanges

We replace items that arrive defective or damaged. To request an exchange, email us for a Return Authorization number and we’ll guide you through it.

How to start a return

1. Email us. Write to support@de.doordunk.com with the subject “Returns / Exchanges”.
2. Add the details. Include your order number, the item(s) you’d like to return and the reason.
3. Get your RA number. We’ll reply with your Return Authorization number and the return address.
4. Ship it back. Send the complete kit, packed securely, with a tracked service. For returns valued over $75, we recommend shipping insurance.

Refunds

Once your return arrives and passes inspection, we’ll email you to confirm whether your refund is approved. Approved refunds — minus the 15% processing fee for change-of-mind returns — are issued to your original payment method within 2–3 business days. Your bank or card issuer may take a few more days to show the credit.

Late or missing refund?

1. Check your bank account or PayPal again.
2. Contact your credit card company — it can take some time before a refund is posted.
3. Contact your bank — processing times vary.

Still nothing? Email support@de.doordunk.com and we’ll look into it.

Cancellations & order changes

Orders are processed automatically and quickly, so we can’t guarantee cancellations or changes — including address, quantity or shipping method — once an order is placed. If you need to change something, email us right away: if your order hasn’t been handed to the carrier yet, we’ll do our best.

Please double-check your cart and shipping address before you place your order. We aren’t responsible for refunds or replacements caused by an incorrect address entered at checkout.